Frequently Asked Questions (FAQ)

Welcome to gegroup.ae Frequently Asked Questions (FAQ) section! We're thrilled to have you here. Whether you're curious about our services, want to know more about our company, or need assistance with something specific, you're in the right place. We've gathered the most common questions our customers ask and provided clear, concise answers. If you can't find the information you're looking for, don't hesitate to contact us directly. We're here to help!
  • Normal (Free) Delivery: Orders typically arrive within 2 business days.

  • Express Delivery: For an additional charge of 15 AED, orders will arrive within 1 business day.

Order Confirmation: You will receive an order confirmation email shortly after placing your order. This email will include details of your purchase and an order number for reference.

Processing: Our team will immediately begin processing your order. This involves picking, packing, and preparing your items for shipment.

Shipment: Once your order is ready, it will be handed over to our trusted shipping partner for delivery to your specified address.

Tracking Information: You will receive an email with tracking information once your order has been shipped. This allows you to track the status of your delivery and estimate the arrival time.

Delivery: Your order will be delivered to your doorstep according to the chosen delivery option (normal or express).

Satisfaction Check: We hope you love your purchase! Once you receive your order, we encourage you to check the items and ensure everything meets your expectations. If you have any questions or concerns, our customer service team is here to assist you.

Yes, you will receive an invoice for your order.

Original Condition: Items must be returned in their original condition.

7-Day Limit: Refunds are only processed within 7 days of purchase.

Shipping Fees: Shipping fees may not be refunded.

Product-Specific Policies: Certain products may have specific return policies.

Inspection Required: Refunds are subject to inspection and approval.

You will receive a tracking ID for package tracking in your orders.


Yes, you can change or cancel your order.

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Ras al Khaimah - United Arab Emirates

+971 55 8073644

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