Terms & Conditions

Terms & Conditions

Please read these Terms of Use (“Terms”) carefully before using the https://gegroup.ae/ website (the “Service”) operated by GOLDEN EYE GROUP L.L.C. (“us”, “we”, or “our”).

Your access to and use of the service is conditioned on your acceptance of and compliance with these terms. These terms apply to all visitors, users, and others who access or use the service.

By accessing or using the service, you agree to be bound by these terms. If you disagree with any part of the terms, then you may not access the service.


When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the terms, which may result in the immediate termination of your account with our service. You are responsible for safeguarding the password that you use to access the service and for any activities or actions under your password, whether your password is with our service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

1) The website “https://gegroup.ae/“:

Welcome to the website: https://gegroup.ae/. The website is owned by Golden Eye Group LLC, PO Box No. 2040, Ras Al Khaimah, United Arab Emirates.

Only persons who can enter into a legally binding contract are eligible to purchase using the website. If you are a minor (i.e., under the age of 18), you may purchase using the website only through your parent or guardian.

The user (“you” or ‘your) agrees, understands, and acknowledges that the website is an online platform that enables you to access information and purchase products listed on the website at the price indicated therein at any time from any location. Your access, use, and any purchases made through the website are subject to and shall constitute your acceptance of the following terms and conditions: If you do not agree to the terms and conditions, please exit from the website.

We reserve the right to update or modify these terms and conditions at any time without prior notice. You will be subject to the policies and conditions of use in force at the time that you use the website or that you order products through the website.

  • Your Account and Access to the Website:

In order to make an online purchase, you will need to register with the website by providing certain personal identification information. It is your responsibility to ensure that the user’s name and password to access the website are kept confidential. If you have any reason to believe that your user’s name and password are being used or are likely to be used by third parties, you should inform us. We shall have the right to refuse access, terminate or remove the account, or edit the contents at any time without notice.

The right to use or access the Website granted to you is a limited, revocable, non-exclusive right for the personal use of the website. You are not authorized to (i) modify the website; (ii) download or copy account information for the benefit of another seller; or (iii) utilize data mining, robots, or similar data gathering and extraction tools. You must use the website for lawful purposes only and must not use it for fraudulent or other unlawful activity.

  • Orders, Promotions, Price, Payment, and Deliveries:

The order placed by you through the website shall be deemed an offer from you to buy the product(s) specified as per the order from GE GROUP (“Order). Upon receipt of the order, the website will automatically generate an email confirming the receipt. Your receipt of the order receipt confirmation email is only an acknowledgment of receipt of your order.

GE GROUP lists availability information for products on the website. Please note that the stock situation changes dynamically. You will be informed by e-mail or by phone if any product(s) you have ordered are out of stock for any reason, and an estimated availability date will be provided. Subject to the availability of the product(s) ordered, GE Group will confirm its acceptance by e-mail or by phone, confirming the dispatch of the product(s) to your address as specified on your order (“Acceptance E-mail”). The order shall be deemed accepted by GE Group upon your receipt of the acceptance email, failing which the order will be canceled.

You shall have the right to cancel your order at any time prior to your receipt of the acceptance email, without any liability. Any cancellation after the receipt of the acceptance email shall be subject to reimbursement of certain charges (“cancellation charges) to cover the cost of expenses (including shipment charges) incurred by GE Group.

The prices and delivery terms specified on the website are for an ex-GE Group warehouse in Ras al Khaimah, UAE; these include the cost of usual packing and are exclusive of all taxes and duties. You shall be responsible for payment of all charges associated with the purchase of products from us, and you shall agree to bear all applicable taxes NAT levied thereon.

You shall have the option to make the payment either by direct transfer to our bank account or by online payment through the secured payment gateway facilities using your own credit cards. The delivery of the products shall be made only upon receipt of advance payment for the product(s) and shipment.

The prices and specifications of all products listed on https://gegroup.ae/ are subject to change without prior notice owing to stock availability and promotional support from the brands. Hence Prices may vary on advertising material and at the time of purchase due to market changes.

All prices are valid until stocks and/or offers last.

The delivery of the products shall be made either directly by GE Group or through third-party courier and logistics service providers on all days except Fridays and national holidays. For shipment charges, please refer to our price list. Our liability for the product(s) sold stops, and the risk passes on to you on delivery to you or to the third-party courier or logistic services providers. Consequently, any expense, damage, or loss occurring during transportation shall be at our risk.

All orders with payments made via cards issued by non-UAE banks shall not begin fulfillment unless verified by their respective banks and the payment gateway.

Pre Orders:

  • All preorders are fully paid. (debit, credit card,)
  • Deliveries are subject to stock availability from the brands.
  • All orders will be fulfilled as per the priority of orders placed by customers.
  • Preorders cannot be canceled.

4) Exchange and Return Policy

Exchange or return is possible only within five (5) days of purchase from the date of delivery, subject to the terms herein:

  • If you wish to exchange or return the product(s), please contact us at the address given in the contact details for approval and further action.
  • An exchange or return shall be made provided the product (including the unit carton) is returned unused and unopened (original seal not broken), along with accessories and FOC (free of cost).
  • No exchange or return is allowed for the following product categories: all accessories, software, movie/music/gaming titles, cartridges and toners, watches, and personal care products.
  • The refund for products Returned items will only be in the form of GE Group credit vouchers or credit memos, to be redeemed within a period of six months. No cash refund is possible.
  • If a defect is discovered after opening or using the product, your product is covered under a repair or replacement warranty from the
  • Please note that GE Group is a retailer only, and the obligation for warranty rests with the manufacturer of the product as per the warranty conditions listed on the warranty card.

5) Warranty Terms and Conditions

The products displayed on the website carry a limited warranty from the brand, manufacturer, or distributor for a limited period against manufacturing defects only. The terms, conditions, duration of the warranty, and exclusions of the warranty shall be as per the warranty card attached to each product. The warranty commences from the date of the invoice unless specified otherwise.

Warranty is applicable within the limits of the United Arab Emirates only unless specified otherwise in the warranty card or on the website. GE GROUP will only be the facilitator of this service, and the primary responsibility for warranty service rests with the brand or manufacturer.

The group will only be the facilitator of this service, and the primary responsibility for warranty service rests with the brand, manufacturer, or distributor. In the event that the product is defective and/or requires repair, it is your responsibility to deliver the product, at your cost, to our designated collection centers in selected group showrooms and service centers in the United Arab Emirates.

In the case of Dead on Arrival (DOA) product(s) or out-of-the-box failure, the respective service center or service provider will determine whether the product is DOA and will offer either a replacement or product repair at its discretion.

Other than what is provided by the brand, manufacturer, or distributor, we hereby expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed, displayed, or transacted (including product information and/or specifications) on the website.

  • Limitations of Liability

The total liability of ge group/brand/manufacturer/distributor on any claim, whether in contract, warranty, tort, product liability, copyright, trademark, trade secret, patent, and other intellectual property rights infringement, or otherwise, arising out of, connected with, or resulting from the performance or non-performance of any agreement resulting here from or from the sale, delivery resale, repair, replacement, or use of any product or the furnishing of any service, shall not exceed the price allocable to the product or service that gives rise to the claim.

In no event, whether as a result of a product defect or malfunction, breach of contract, warranty, tort, copyright, trademark, trade secret, patent, or other intellectual property infringement or otherwise, shall the company, brand, manufacturer, or distributor be liable for any special, consequential, incidental, indirect, or exemplary damages, including, but not limited to, loss of profit, loss of use of the products, or cost of substitute goods.

  • Other Businesses

Third parties other than Ge Group and its affiliates may operate stores, provide services, sell product lines, or advertise their products on the website through the link provided on the website. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals or the content of such third parties. The website group does not assume any responsibility or liability for the actions, products, or content of any of these or any other third parties. You are requested to carefully review their privacy statements and other conditions of use of their website.

  • Trademarks, Intellectual Properties, and Copyright Notice

All of the content on the website, including, for example, the ge group mark, page headers, images, illustrations, graphics, logos, and text, is subject to trademark, service mark, copyright, and other intellectual property rights or licenses held by ge group, affiliates, or third parties who have licensed materials to ge group. The design on this page is a registered trademark of Ge Group. The content of this website is a copyrighted work under UAE and international copyright laws, and Ge Group owns a copyright in the selection, coordination, arrangement, modification, and derivative matter of the content.

The content of this website is meant only for personal and non-commercial use. Contents may be downloaded and printed only for personal use and not for any commercial purpose; posting of the content on any network computer or media without a license from gegroup.ae is prohibited, as is changing, altering, or modifying the content in any copyright or trademark notice. https://gegroup.ae/ reserves the right to download material and all derivative material thereof.

  • Product Visuals

While we endeavor to place appropriate pictures of the products, it must be understood that the actual pictures, color, dimensions, and other details may not actually reflect the original product’s color, dimensions, and other details. The pictures shown here, therefore, are taken as being placed for illustrative purposes only and also change from time to time without prior notice.

  • What Information Do We Collect, and How Do We Use It?

Ge Group believes you have the right to know what information we collect when you visit our website. We value our relationship and the data you share with us from time to time. We are totally committed to maintaining this data with the utmost confidentiality.

For visitors to the website, our web server, on specific occasions, recognizes and stores your computer’s IP address. This is used only as a support feature to ensure our customer’s identities. Your computer provides this information automatically each time you log on unless you have activated blocking technology available in some browsers. We may also combine your IP with other information you provide us, like your email address. You provide this information when, for example, you send us an e-mail, fill out a registration form, answer a survey, complete a fulfillment order, or sign up for a site newsletter. In any case, the price listed on the website will be final.

We intend to use the information only for the purpose of (1) fulfilling our obligations under any sale and purchase contract and/or any other contract between you and our company; (2) publishing reports on trends in the usage of the website; (3) fulfilling the purpose of your interaction with the website; and (3) for those of its employees, contractors, and affiliates that need to know the information in order to process it on our behalf or to provide services available at the website and that have agreed not to disclose it to others. (4) rendering services related to our business, such as warranty or after-sales services; (5) providing you with our latest product information and other related information from time to time; and/or (6) asking your opinions regarding our products and/or services.

If you object to your information being transferred or used as stated above, please do not use the website.

  • Reviews, comments, communications, and other content

You may post reviews, comments, and other content; send communications; and submit suggestions, ideas, questions, or other information, as long as the content is not illegal, abusive, defamatory, or infringing of intellectual property rights and does not contain software viruses or any form of spam. Ge Group reserves the right (but not the obligation) to remove, delete, or edit any content that, in our sole judgment, violates these conditions of use and/or terminates your permission to access or use the website.

If you do post content or submit material, and unless we indicate otherwise, you (a) grant Ge Group and its affiliates non-exclusive, royalty-free, irrevocable, perpetual rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and (b) grant Ge Group and its affiliates and agents the right to use the name that you submit in connection with such content if they choose.

12) Contact Details:

  • For product returns! For exchange, please contact: [email protected].
  • For any after-sales service-related issues with your products, please contact:
  • Service Centers
  • For any other issues, please contact 0558073644.

13) Applicable Law and Jurisdiction

By accessing and using the website and purchasing online, you agree that your access and use of the website and online purchasing are subject to these terms and conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of the UAE.

The courts of Ras al Khaimah shall have exclusive jurisdiction on all issues arising out of any issue related to copyright, intellectual property rights, liability, access, usage, and purchase through the website.

14) Bulk order or dealer order fulfillment is conditional.

Group Retail focuses on serving end consumers, and in achieving such objectives, our priority is to fulfill the orders of end users over dealers and bulk buyers. This means we may choose to cancel or delay any order placed in bulk by the dealer or release part orders as per our stock availability. Even if the bulk order is prepaid using a credit card, this order would be canceled and the money would be refunded within 10–15 working days. We regret any inconvenience to dealers and bulk buyers, as this is the retail business model. We are happy to service bulk buyers wherever possible.

Any bulk queries can be emailed to [email protected], and we will personally address them with bulk pricing and discounts.

Intellectual Property

The service and its original content, features, and functionality are and will remain the exclusive property of GOLDEN EYE GROUP L.L.C. and its licensors.

Links to Other Web Sites

Our Service may contain links to third-party websites or services that are not owned or controlled by GOLDEN EYE GROUP L.L.C. GOLDENEYE GROUP L.L.C has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that GOLDEN EYE GROUP L.L.C shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation, if you breach the Terms.

All provisions of the Terms that, by their nature, should survive termination shall survive termination, including, without

All provisions of the Terms that, by their nature, should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation, if you breach the Terms.

Upon termination, your right to use the service will immediately cease. If you wish to terminate your account, you may simply discontinue using the service.

All provisions of the Terms that, by their nature, should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Governing Law

These terms shall be governed and construed in accordance with the laws of the United Arab Emirates without regard to their conflict of law provisions.

Our failure to enforce any right or provision of these terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our service and supersede and replace any prior agreements we might have between us regarding the service.


We reserve the right, at our sole discretion, to modify or replace these terms at any time. If a revision is material, we will try to provide at least 15 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the service.

Contact Us

If you have any questions about these terms, please contact us. PH: 0558073644 or [email protected] Last updated: August 17, 2023.